Unless otherwise stated,
the warranty period
is 12 months from the date of purchase any items returned outside of this time limit
will be repaired at customers expense.
Damaged deliveries MUST be reported within 72 hours to enable a claim to take place,
if it is not reported within this period then your claim may be rejected.
Picking
Errors & Sales Person Errors must be reported within 48 hours.
All returned goods must be in original packaging if
possible, and packaged adequately to avoid damage in transit, failure to comply
may result in goods being warranty void.
Unless otherwise stated, carriage will be at the expense
of the sender and adequate insurance must be taken to cover goods in transit. Any
items lost in transit will not be the responsibility of Control Equipment Ltd.
If an incompatible product has been ordered or product is no longer required any
refund authorised
will be minus a restocking
fee as long as goods are in a pristine condition.
Control Equipment will aim to process and complete outstanding returns with in 28
days of receiving the returns. Customer should allow 28 days to process their return.
Upon Receipt of any return the customer will be issued with a Return
Number and this will be communicated in writing by the chosen method as indicated
on the returns form along with the approximate repair time.
Control Equipment Ltd does not accept any liability for loss of income or claims
of any such nature, due to the returns not being processed by the specified time.
If a Control Equipment returns form is not
sent with the return, this will result in a delay processing the return until the
correct Returns Form or missing information is received.
The warranty does not cover the following:
Misuse in any way,
unauthorised repair, accidental
damage, damage resulting from improper installation, altered serial numbers.
Credit of items no longer under warranty, found
to be misused in any way, damaged accidental or otherwise is strictly at Control
Equipment discretion less any associated repair and restocking costs.